Overview

Our Refund and Returns Policy is designed for our Business-to-Business (B2B) clients. Due to the nature of our products and production processes, we do not typically accept returns on custom-manufactured (OEM/ODM) or wholesale orders unless the product is defective or does not meet the agreed-upon specifications.

This policy outlines the procedures for handling such cases and is effective for 30 days from the date of delivery. If 30 days have passed since your delivery, we cannot offer you a full refund or replacement.

1. Damages and Issues

We urge all clients to **inspect their shipment thoroughly upon arrival**. Please check for any of the following issues:

• The product is defective (e.g., packaging leaks, contamination).
• The product is damaged during transit.
• You have received the wrong product or a product that does not match the approved final sample and specifications.

If you identify any of these issues, please contact your account representative immediately, and **no later than 7 business days** after receiving the shipment, to initiate a claim.

2. Initiating a Claim

To initiate a claim for a defective, damaged, or incorrect product, please provide the following to your account representative:

• Your Purchase Order number.
• A detailed description of the issue.
• Photographic evidence of the damaged or incorrect product, including batch numbers and production dates on the packaging.
• The quantity of affected products.

Failure to provide adequate evidence may result in a delay or denial of your claim.

3. Refunds or Replacements

Once your claim is received and inspected, we will notify you of the approval or rejection of your claim. We reserve the right to inspect the products in question before making a final decision.

If your claim is approved, we will work with you to find the best solution, which may include one of the following:

• Replacement: We will re-manufacture and ship the affected quantity of the product at our expense.
• Credit Note: We will issue a credit note for the value of the defective goods, which can be applied to future orders.
• Refund: In certain cases, we may offer a partial or full refund for the value of the defective goods. Refunds will be processed to the original method of payment within a certain number of days.

4. Non-Returnable Items

Please note that we cannot accept returns or offer refunds for the following:

• Products that have been opened, used, or altered after delivery (unless defective).
• Issues arising from improper storage or handling by the client.
• Products for which a claim was not submitted within the 7-day notification period.

5. Contact Us

To initiate a claim or for any questions related to our Refund and Returns Policy, please contact your dedicated account manager or our support team.